Velado

Terms of use

Last updated: 10 November 2026

Who we are

Velado is a product of HVR Business Consulting, Lda., Parque das Nações, Lisboa, Portugal, contact info@velado.app. These terms govern the use of the Velado application (desktop and browser versions) and the velado.app website.

What Velado does

Velado replaces personal and identifying data in documents with codes (pseudonymisation), stores the mapping in a vault encrypted with the user's password, and lets the user restore the real data. All processing happens on the user's device.

Licence

The licence is annual, per user or per firm depending on the plan, and entitles you to use the application and receive updates published during the period. The licence key is personal to the holder entity and non-transferable. During the public beta the application may be used free of charge until the date shown in the application.

Trial

The application can be evaluated free for 14 days, no card required. After the trial, anonymising requires a licence key; restoring data always remains available, so no document becomes inaccessible.

Payment

Purchases are processed by Paddle.com Market Ltd, acting as merchant of record and issuing the invoice. Prices exclude VAT, which is added at the rate of the customer's country at checkout. Annual automatic renewal, cancellable at any time before renewal through the link in the purchase email or by writing to us.

User responsibility

No automatic detection is complete. Before exporting, Velado shows everything that was covered and what remained visible; the final review and the decision to send a document to an AI service are the user's. Pseudonymisation is not anonymisation: under the GDPR, pseudonymised data remains personal data, and the user remains the controller.

Vault password

The vault is encrypted with the user's password; we have no access to it or to copies. If the password is lost, the data cannot be restored. This is a design property, not a defect.

Limitation of liability

The application is provided as is. To the extent permitted by law, our liability for damages arising from its use is limited to the amount paid for the licence in the preceding 12 months. Nothing in these terms limits rights granted to consumers by Portuguese or EU law.

Changes and governing law

We may update these terms; the current version is always at velado.app/en/terms. Portuguese law applies, with jurisdiction in Lisbon, without prejudice to mandatory consumer protection rules. Consumer disputes may be brought to the Lisbon Consumer Conflict Arbitration Centre (centroarbitragemlisboa.pt) or the EU online dispute resolution platform.